FAQ

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Using concentrated pressure, water is pushed through an RO (reverse osmosis) membrane: a semi-permeable, compact membrane that even micro-sized heavy metals, pesticides and volatile organic compounds (VOCs) can’t slip through. Heck, even fluoride and lead are out of luck. They all have a one-way ticket to the waste drain. A high-quality reverse osmosis system can remove up to 99.9% of the contaminants found in tap water. Some under-the-sink RO units, like Cloud RO, even add essential trace minerals back into the water. When it’s all said and done, your family can enjoy toxin-free, nutrient-rich, perfectly alkalized water every time. Read more about reverse osmosis here.
Simply put, alkaline water is water with a pH of 8 to 10. Your average tap water has a pH around 7.5. But when it comes to nutrition and the health benefits of drinking alkaline water, pH isn't the only piece of the puzzle... Alkaline water should also contain alkalizing minerals like calcium, magnesium, sodium and potassium. These minerals help the cells produce energy, fight inflammation, and support nearly every organ in the body. Cloud RO produces alkaline water by running purified water through a final remineralization stage. This process naturally raises your water's pH and adds back these trace minerals providing you with perfectly clean, perfectly alkaline drinking water. Read more about alkaline water here.
Yes! Cloud RO raises your water’s pH to alkaline levels by adding essential trace minerals like calcium and magnesium back into the purified water before it hits your glass. This process is called remineralization. These minerals are healthy, they help your water taste better, and they help deliver the alkaline water you are looking for! Read more about the alkaline filtration process here.
Kind of, not really… well, it’s complicated. The reverse osmosis process is one of the most powerful purification processes on earth. To answer the question, we need to take a step back to fully understand how the filter works. Using concentrated pressure, water is pushed through an RO (reverse osmosis) membrane: a semi-permeable, compact filter that even micro-sized heavy metals, pesticides and volatile organic compounds (VOCs) can’t slip through. All of the nasty toxins are forced one way, and pure water is forced the other way. The dirty, toxin ridden water, also referred to as grey water, is sent packing down your drain pipe. You are left with pristine drinking water. So, does Cloud RO waste water? Technically yes, the ratio of dirty water to clean drinking water is about 1:1. This is also the reason we only recommend using the RO process for drinking and cooking water supplies and not whole house systems. And while the dirty water is technically “waste” we would argue that grey water is unfit for human consumption anyhow. Read more about the benefits of reverse osmosis here.
An emphatic YES! From a water purification process, Cloud RO and bottled water filtration are likely similar. Most bottled water manufacturers use reverse osmosis just like we do. BUT bottled water lacks the regulation needed to ensure you and your family aren’t consuming harmful chemicals. Multiple studies have found that bottled water contains heightened levels of PFAs, microplastics, and even arsenic. Furthermore, plastic leaching can introduce harmful BPAs after the water has been bottled and sits in the container for days, months or years. Last, but certainly not least bottled water is causing an environmental crisis. Over 1 million bottles of waters are purchased every single minute, and 80% of those are not recycled. So, for yourself, for your family, and for the planet earth, stop buying bottled water and start filtering. Read more about bottled water toxicity here.
If you are a handy DIYer then yes, you can certainly install Cloud RO yourself. The process is straightforward and we provided detailed video instructions. With all plumbing related installations however, the risk of flooding is always a possibility. We encourage you to check out our $150 white glove installation service. One flat rate and you can book the install directly through our site with your purchase. With a click of a button, a Cloud certified technician shows up and gets the job done. Easy peasy. Whichever option you choose, rest assured that our Cloud Customer Happiness Team is always here to help.
Cloud's white glove service takes the guesswork out of your Cloud RO installation. While self install is an option, we encourage our customers to leverage the expertise of a licensed and certified installation professional. So how does it work? It's simple, just click to add white glove installation in your cart, complete checkout, and select a convenient date and time on the order confirmation page. That's it! A Cloud certified technician will arrive with all the tools and know how to get the job done right.
Cloud RO is currently in production. When ready, our system will undergo full NSF/ANSI 58 certification process. Tests will be performed regularly to confirm the system is removing all toxins and adding the essential minerals your body needs. For more information about the certifications please visit NSF/ANSI's site.

And if you can't find an answer here, the best way to get contact us is via email. We're happy to assist you in any way we can.

support@cloudwaterfilters.com

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